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Contact Us

Please email with any comments or questions about our product range.

You can use the contact form below.

Contact us:

All emails are answered within 24 hrs, Monday to Friday 9:30 to 17:00.
Please email with any comments or questions about our product range.
You can use the contact form below.
 
Armatures:
If your query relates to your armature, please let us know the model and other information that you think will assist us.
 
Stock Check
We have very good stock levels, and always aim to keep popular products on the shelves.
We are happy to check stock levels for you, simply let us know the part number or product. 
 
Part Numbers
If your query relates to a specific part from our product range, please supply the Animation Toolkit part number or description. 
 
Order Enquiry
If you have a question regarding an order that you have placed, or an order that you have received, please supply the Order Number or Invoice number so that we can find your details quickly.
 
International shipments/duties and VAT

We ship from the UK. VAT is not applied to international orders. 

International orders are shipped by Royal Mail tracked as standard. Courier options are available and offer a faster more traceable service. Animation Toolkit is not responsible for import duties and taxes implied on purchases when they arrive in your country. Please check with your local authority for more details.


If in the event that a buyer refuses to pay import duties then Animation Toolkit can not be held responsible for it's safe return and or any refunds on the purchase. Full documentation of refusal to pay import duties is provided by our shipping partners. Refunds are not offered on this basis. 

 

Address and returns:

Animation Toolkit LTD

Unit 7 The Washington Building

112 Broadway

Mediacity

Manchester

M50 2UW

 

Telephone

We made a decision at the end of 2016, to no longer operate a telephone service. Which applied to both inquiries, and orders. 

We give a very strong pre-sales and after sales service to our customers, via email. The decision to remove the telephone service, has allowed us to focus and enhance communication via email further still.

Animation Toolkit has always been known for excellent customer service.
We are dedicated to both continuing and enhancing our customer service year on year.

If you have any question about our products, please email, we will reply to your email promptly.